Why can I not access MeisterTask from my Android?

korbin
korbin EN Basic Posts: 1 New Here
edited February 2023 in Ask the Community

Hello, since a few weeks, I can no longer access my meistertask account on my ANDROID smartphone ( android 12, Xiaomi mi9 T ). The application sends me an error ( java.security.cert.certvalidatpathorexception: trust anchor for certification path not found )

Can you give me a workaround.

Thank you !

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi @korbin and welcome!

    How are you logging in? I.e. Do you log in via a third-party like Google?

    Best,

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 4 New Here

    Hello we have the same issue. Logging in on A Smart TV, via email sign in. Everything was working previously, its a new issue, we don't know how to bring back functionality to the TV now… Any known issue with this?

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 4 New Here

    Bumping up as there is still no response to the issue.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,327 Community Admin

    Hi @Aleksander Hudzik ,

    this sounds like a very specific issue, so I would recommend reaching out to the Meister Support for further help.

    In general, I would also recommend trying to delete the app and reinstall it

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 4 New Here

    Hi Cornelia,

    I did contact the support twice and no one answered. Tried reinstalling and that didn't help.
    Feel a little hopeless on that and we used to use MeisterTask on that device daily. We want to take the Pro version but it is first and foremost hugely important to be able to use it there.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,327 Community Admin

    Hi @Aleksander Hudzik , can I ask how did you tray to contact support? I just checked in the backend and did not find anything under your email address. I am sorry that contacting support was not successful.

    If you contact support, then you will get a confirmation email, that your support request was sent. I would recommend trying to contact support again, and looking out for the email confirmation. Then you can be sure, that your request was actually received. I hope that helps.

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 4 New Here

    Every time i did that it said someone from support will contact me, i didn't receive any confirmation on the email. Just did that too, i am a little tired writing 3rd time the same message and again it says someome will contact me, i don't have any confirmation on the email, any ticket number or anything. Is the support form working correctly?
    That's the message it's always showing:

    Thank you for your message!

    I have forwarded your request, and someone from our team will reach out to you by email as soon as possible. We appreciate your patience and understanding in the meantime.

    Danke für Ihre Nachricht!

    Ich habe Ihr Anliegen weitergeleitet, und jemand aus unserem Team wird sich so schnell wie möglich per E-Mail bei Ihnen melden. Vielen Dank für Ihre Geduld und Ihr Verständnis.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,327 Community Admin

    I am sorry to hear that, I can understand how frustrating this must be! I double-checked in the backend and can confirm that this time, the query has been properly submitted and saved, and the Support team has received your question. They will get in touch via email.

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