Lost years of work - My map content simply disappeared, how do I get it back?

Daniel Bizon
Daniel Bizon EN Basic Posts: 1 New Here
edited March 21 in Ask the Community

🕵️ Provide details - While sharing my screen to a friend to show a map that I did with years of work, it simply disapeared and I can´t recover.

💬 What I´ve already tried - I´ve tried do recover and old version, but even upgrading from basic to personal plan, it did not work. Tried also to click at "Recover this version" but the map information could not be recovered. Only appears the center idea wich is the map´s name.

Screenshow showing what I tried but did not work:

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 986 Community Admin
    Answer ✓

    Hi Daniel - I've forwarded your request to our support team, who will take a closer look into the back-end of your account! You'll hear from them via e-mail soon.