Why do I get a 3D secure authentication problem when paying?

Laurent Brisset

Good morning,

I can no longer update my payment card.

Every time I try it shows me a problem related to 3D Secure.
I tried with 3 different cards and the problem is always the same.

How to do ?

Thanks for your help.

Miša Hennin

Hi @Laurent,

As this is an issue relating to your payment and account I have forwarded your request to support!

The team will be in touch with you shortly.

Best,

Miša

Laurent Brisset

Top ! Thank you.

Laurent Brisset

Hello Miša Hennin, the problem is always here !
When do you Think the support is going to give me an answer ?

Sorry so y got important things in my Maps and i can't access to my maps.

Miša Hennin

Hi @Laurent,

I just spoke with my colleagues and they should be in touch with you via email shortly.

Best,

Miša

tcjpalmer

Hi, we're experiencing the same issue and need to update our payment details. I couldn't see a way to raise a support request so could someone please contact us. Thanks, Tom

Miša Hennin

Hi @tcjpalmer,

Sorry to hear that - I've just forwarded your request to support now. Somebody will be in touch shortly.

Best,

Miša