Why do I get a 3D secure authentication problem when paying?

Laurent
Laurent EN Basic Posts: 3 New Here
edited March 2023 in Ask the Community

Good morning,

I can no longer update my payment card.

Every time I try it shows me a problem related to 3D Secure.
I tried with 3 different cards and the problem is always the same.

How to do ?

Thanks for your help.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,343 Community Admin
    Answer ✓

    Hi @Laurent,

    As this is an issue relating to your payment and account I have forwarded your request to support!

    The team will be in touch with you shortly.

    Best,

    Miša

Answers

  • Laurent
    Laurent EN Basic Posts: 3 New Here

    Top ! Thank you.

  • Laurent
    Laurent EN Basic Posts: 3 New Here

    Hello Miša Hennin, the problem is always here !
    When do you Think the support is going to give me an answer ?

    Sorry so y got important things in my Maps and i can't access to my maps.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,343 Community Admin

    Hi @Laurent,

    I just spoke with my colleagues and they should be in touch with you via email shortly.

    Best,

    Miša

  • tcjpalmer
    tcjpalmer EN Basic Posts: 1 Beginner

    Hi, we're experiencing the same issue and need to update our payment details. I couldn't see a way to raise a support request so could someone please contact us. Thanks, Tom

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,343 Community Admin

    Hi @tcjpalmer,

    Sorry to hear that - I've just forwarded your request to support now. Somebody will be in touch shortly.

    Best,

    Miša