I don't have access to the paid version despite paying. Can you help?

Graziela Sbravatte
Graziela Sbravatte EN Basic Posts: 2 New Here
edited April 2023 in Ask the Community

comprei o plano mas a plataforma nao identificou o pagamento, descontou do meu cartao e nao atualizou na plataforma, como faco para estornar o valor da compra?

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    Answer ✓

    Hi @Graziela Sbravatte - thanks for reaching out, sorry to hear about this!

    This issue generally occurs for a couple different reasons, either because 1) the subscription was purchased via the iOS store, which sometimes has issues communicating with our internal accounts system, or 2) the subscription was inadvertently purchased on a different account.

    Our support team will reach out ASAP and investigate your account! You'll hear from us via e-mail soon.