How to get access to upgraded account after I've paid?

Tuyentbha

I am using Mind Meister and made the payment for 6 months on 6th Aprial, 2023. Now, my account is still in Basic Plan.

Miša Hennin

Hey,

I just wanted to add some troubleshooting here in case other users search for the answer.

Sometimes, users have multiple accounts and upgrade one but check the other. In this case, please double check you are accessing the exact same account as the one you upgraded.

Other times, the issue is with iOS or Android. Occasionally, we see delays in the activation of subscriptions when users pay via iOS or Android. Please get in touch with iOS or Android support teams to resolve this issue.

I hope this helps other users facing the same issue!

Best,

Admin BSF.company

Hello @Tuyentbha welcome to the Community!

I'm tagging @Miša Hennin and @Andrew Lapidus here to bring their attention and escalate your case internally with the team.

Expect a contact from any of them soon.

Best regards.

Andrés D'Andrea.

Andrew Lapidus

Hi @Tuyentbha - I've just forwarded your request to our support team, who will get in contact with you via e-mail ASAP!

Best,

Andrew

Julia Lévy-Ndejuru

@Andrew Lapidus @Miša Hennin I am facing the same problem. It was not an issue of duplicate or paying through android/iOS. I think that there was a technical issue that occured as I submitted my payment, because I never got a confirmation and it said to try again later. However, upon checking my credit card statement I see that the payment went through. I really need to duplicate my map to continue working on it but I don't want to pay again and risk facing the same issue. I would appreciate your help!!

Miša Hennin

Hi @Julia Lévy-Ndejuru,

I'm sorry to hear this! I've just referred your request to support. Somebody will be in touch with you shortly via email.

Best,

Miša