Why can't I log in with Safari (MacOS)?

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Peter McCarthy
Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
edited March 26 in Ask the Community

Hey all,

I've been having this problem for a while now. I cannot log into any Meister program with Safari. I use Firefox instead - but I'd rather not.

  • I'm using Safari 16.5
  • In Settings, I've turned off, then on, "enable content blockers"
  • I've allowed and blocked Pop-up Windows

Any suggestions? Safari is one of the recommended browsers - so I'm not sure why I'm having this issue.

Thanks!

😃

Best Answer

  • Peter McCarthy
    Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
    edited May 2023 Answer ✓
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    Joerg,

    I am able to login with other Macs. I'm guessing I may have some setting on my primary computer that is stopping my login. I'll dig around. Thanks for the suggestion!

Answers

  • Peter McCarthy
    Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
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    One other note - I can log into this community using Safari. Just not the programs themselves.

  • Admin BSF.company
    Admin BSF.company International Partner, MT Tester, EN Business Posts: 487 Community Leader
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    I believe our friend @Joerg Koper can give us a hand confirming here if he has the same issue because I got no iOS devices at hand to test it out.

    Cheers.

    Andres

    Follow me on LinkedIn and:

    BSF.company - Digital Solutions For Your Business.

    Technopreneuring.Com - Optimize Resources. Maximize Results.

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  • Peter McCarthy
    Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
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    Thanks - but MacOS, not iOS.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin
    edited April 2023
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    Hi @Peter McCarthy - thanks for reaching out and sorry to hear about this issue! I wasn't able to immediately replicate this issue on Safari on my M1 Mac using MacOS (Big Sur) and Safari 14.1.2.

    A couple of questions might help us investigate this further - are you using any Single-Sign-On protocol (e.g. signing in with Google, Apple, MS Teams)? Also: can you describe what exactly is happening when trying to log in? Are you receiving any specific error messages?

    Thanks and have a great start to your week!

    Best,

    Andrew

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    I'm unfortunately not working with a Mac @Andres D'Andrea. Only iOS.

    Sorry, @Peter McCarthy but I see, that Andrew is already here to help 🙂

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Peter McCarthy
    Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
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    Thanks for the response Andrew. I'm logging in with my Meister account like below. I click on Log In and nothing happens. No error code - it just does nothing.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin
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    Thanks for the extra info and screenshot, @Peter McCarthy — very strange! I still wasn't able to replicate this on my end, my only final piece of advice would be to clear cookies in Safari and try again (alternatively, try logging in via Private browsing mode: Shift + Command + N).

    In the meantime, I'm escalating this to our devs for debugging. Please let me know if these fixes don't work!

    Best,

    Andrew

  • Peter McCarthy
    Peter McCarthy MT Tester, EN Business Posts: 28 Star Contributor
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    Cleared cache and cookies. Tried Private Browsing mode. No go.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    Hi @Peter McCarthy,

    I'd be very interested to know if you have the same problem with your login details on a different device. Have you been able to test this?

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    Fingers crossed @Peter McCarthy.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.