Why can't I move/ scroll around on my mind map on my iPad?

Alex Mlawsky
Alex Mlawsky EN Basic Posts: 4 Beginner
edited April 2023 in Ask the Community

I have no problem moving around on the desktop but on my iPad I can moving/scroll around on my mind map. HELP

Best Answer

  • Emily
    Emily EN Pro Posts: 132 Star Contributor
    Answer ✓

    hi @Alex Mlawsky,

    Are you using the app on iPad or going on the website?

    I suggest you try downloading the app and testing it there!

Answers

  • Admin BSF.company
    Admin BSF.company MT Tester, EN Pro, EN Business Posts: 481 Community Leader

    Hello @Olekz, welcome to the Community!

    Quick question: what Operating System do you have on your desktop?

    Have you tried logging in and out, plus clearing the cache and cookies in your web browser?

    Best.

    Andrés D'Andrea

    Follow me on LinkedIn and:

    BSF.company - Digital Solutions For Your Business.

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  • Alex Mlawsky
    Alex Mlawsky EN Basic Posts: 4 Beginner

    the desktop is working fine. It's the iOS device. iPad/iPhone on those I'm using 16.4.1

  • Alex Mlawsky
    Alex Mlawsky EN Basic Posts: 4 Beginner

    Emily, I had a brain freeze last night lol… I was just about to post that I got it worked out for that very reason. I kept using the web URL and not the iOS application. Everything works fine.


    I'm sure I'm not the first person to do that. I think their instruction/user guide should state that.

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