Why can't I move/ scroll around on my mind map on my iPad?

Alex Mlawsky
Alex Mlawsky EN Basic Posts: 4 Beginner
edited April 20 in Ask the Community

I have no problem moving around on the desktop but on my iPad I can moving/scroll around on my mind map. HELP

Best Answer

  • Emily
    Emily EN Pro Posts: 132 Star Contributor
    Answer ✓

    hi @Alex Mlawsky,

    Are you using the app on iPad or going on the website?

    I suggest you try downloading the app and testing it there!


  • Admin BSF.company
    Admin BSF.company International Partner, MT Tester, EN Business Posts: 487 Community Leader

    Hello @Olekz, welcome to the Community!

    Quick question: what Operating System do you have on your desktop?

    Have you tried logging in and out, plus clearing the cache and cookies in your web browser?


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  • Alex Mlawsky
    Alex Mlawsky EN Basic Posts: 4 Beginner

    the desktop is working fine. It's the iOS device. iPad/iPhone on those I'm using 16.4.1

  • Alex Mlawsky
    Alex Mlawsky EN Basic Posts: 4 Beginner

    Emily, I had a brain freeze last night lol… I was just about to post that I got it worked out for that very reason. I kept using the web URL and not the iOS application. Everything works fine.

    I'm sure I'm not the first person to do that. I think their instruction/user guide should state that.