Error when restoring a previous version of my map

shishkinaolga1979@gmail.com
[email protected] EN Basic Posts: 2 Beginner
edited April 24 in Ask the Community
Screenshot_147.jpg

I can’t restore the previous version of the map, they write me an error and what the team already kn

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 986 Community Admin
    Answer ✓

    Hi @[email protected] - I've forwarded your request to our support team, who will be in touch with you ASAP!

    Best,

    Andrew

Answers

  • shishkinaolga1979@gmail.com
    [email protected] EN Basic Posts: 2 Beginner
    https://community.meister.co/discussion/comment/4414#Comment_4414

    Thank you

  • bsvilela
    bsvilela EN Basic Posts: 1 Beginner

    Hi @Andrew Lapidus! I have exactly the same problem here. It's been happening for a few days now.

    I tried contacting support but to no avail...

    I need to access the content of the previous version urgently.

    Could you help me, please?

    Thanks,

    Bruno

  • 189mhz@gmail.com
    [email protected] EN Basic Posts: 1 New Here

    hello

    Same situation happened here.
    I have a free account and its not allowing to restore a previous and important version.

    MindMeister asks to change from the free account to a payed account in order to restore the old version , but they never mentioned this during the time I was working on creating the mind map, when I spent hours and lot of effort to put all info together.

    This is not fare, as they "promote" the free account as you are all to create a certain number of mind maps (think 3) and in reality isn't like this.

    I lost my time and I'm very dissapointed.

    Looking foward to have a positive feedback soon.



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