Why am I unable to select some nodes today?

NathanaelCBR
NathanaelCBR Member, MT Tester Posts: 54 Star Contributor
edited April 28 in Ask the Community

I haven't used MindMeister for about two weeks and I created a new map today and several times I've encountered being unable to select a node with my mouse.

It may be coincidence but it seems to happen when I have a Connector line crossing the node, however deleting the Connector doesn't resolve the issue.

I have to select a nearby node and use the keyboard arrows to move to the offending node so I can edit or cut and paste it elsewhere.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin
    Answer ✓

    Hi @NathanaelCBR,

    That sounds really strange - I've just forwarded your request to support. Somebody will be in touch with you shortly via email.

    Best,

    Miša

Answers

  • NathanaelCBR
    NathanaelCBR Member, MT Tester Posts: 54 Star Contributor

    I don't want to paste a screenshot here as it relates to a job application.

  • NathanaelCBR
    NathanaelCBR Member, MT Tester Posts: 54 Star Contributor

    If someone from MindMieister wants to DM me I can provide more info. I've found I can select the offending node if I click on particular parts of the node.

  • NathanaelCBR
    NathanaelCBR Member, MT Tester Posts: 54 Star Contributor

    There are other similar issues for example I'm trying to add a Connector to a node and the Connector button isn't responding, there was a kr-view class div that once deleted allowed me to click the button.

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 492 Community Leader

    Hello @NathanaelCBR, thanks for reaching out!

    I haven't experienced issues like that in the recent weeks. Are you on any of the apps? Or the web interface?

    Did you get it resolved?

    In case of No, have you tried contacting support from your account?

    Best!
    Andres

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  • NathanaelCBR
    NathanaelCBR Member, MT Tester Posts: 54 Star Contributor

    I still can't contact support even though I'm on a Pro plan I don't have the option in my account. It only directs me here to the community forums.

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