Why wont it change my email to my academic university email

Melanie75F

I have tried to do this 4 x today and it won't change it.

I need to purchase an educational pass so I can use my mindmap in my dissertation and I'm a full time student at the moment.

Miša Hennin

Hi @Melanie75F,

Sorry to hear that. I just checked our system and can't see a ticket from you so I've created a ticket from this thread. I spoke with support and someone should be in touch with you via email shortly.

Good luck with your dissertation.

Best,

Miša

Miša Hennin

Hi @Melanie75F,

Have you followed the steps outlined in this article?

Best,

Miša

Melanie75F

I've changed my email and raised a ticket - I need to get this map out before next week as I need to submit my dissertation and I didn't realise it would be such a faff to sort it out.

Now debating if I need to create it in different software :( Really disappointed in MindMeister