Why are the majority of items getting deleted from mind map?

KvnNeedsHelp
KvnNeedsHelp EN Basic Posts: 1 New Here
edited May 2023 in Ask the Community

So, I spent the last few hours creating a "biggish" mind map… and all the sudden it deleted the majority of items. I am also unable to restore from previous versions — as soon as I move the mouse, MindMeister deletes most of it again.

Soooooo…. that's a BIG problem for me.

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 1,015 Community Admin
    Answer ✓

    Hi @KvnNeedsHelp - I've forwarded your issue to our support team, who will take a closer look in the backend to see what might have occurred to recover your mind map. You should be hearing from them via e-mail ASAP!

    Best,

    Andrew