[RESOLVED] Why is time tracking activating itself?
Hi there!
There is a problem in the time tracking of my tasks…
Time Tracking is activating by itself, without a relevant command. I had the same issue before some months, but it was solved. Last few days the problem was appeared again.
Any help?
Best Answer
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1
Answers
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Hi @Spyros,
I'm sorry to hear this is happening!
Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes.
If this doesn´t help, please provide me with the following details to investigate the issue further:- Is this behavior occurring in the web app, desktop app, or mobile app?
- How long have you been experiencing this behavior? Has anything in particular happened during that time?
- What operating systems and browser versions do you use?
Via DM, could you please send me the name of the affected project and a link to the affected task. In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.
Best,
Miša
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Hi Misa, thanks a lot for your prompt answer!
This issue is occurring in the web app, everything looks great in the mobile up (I don't use the desktop app).
I have been experiencing this problem the last 4-5 days.
The operating system is MAC OS Catalina, Version 10.15.7 (19H2026), and the browser is Google Chrome (Version 112.0.5615.137).
Sp.
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Thanks for the info!
I've passed this on to the devs and will update this thread with any information.
Best,
Miša
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Hi Miša, I confirm that this issue has been resolved (till now I don't have any problem).
Thanks a lot for your help!
Spyros
1
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