[RESOLVED] Why is time tracking activating itself?

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Spyros
Spyros EN Basic Posts: 3 Beginner
edited May 2023 in Ask the Community

Hi there!

There is a problem in the time tracking of my tasks…

Time Tracking is activating by itself, without a relevant command. I had the same issue before some months, but it was solved. Last few days the problem was appeared again.

Any help?

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,344 Community Admin
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    Hi @Spyros,

    I just received news that this issue should now be resolved. Could you confirm?

    Best,

    Miša

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,344 Community Admin
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    Hi @Spyros,

    I'm sorry to hear this is happening!

    Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes. 
     
    If this doesn´t help, please provide me with the following details to investigate the issue further:

    • Is this behavior occurring in the web app, desktop app, or mobile app?
    • How long have you been experiencing this behavior? Has anything in particular happened during that time?
    • What operating systems and browser versions do you use?

    Via DM, could you please send me the name of the affected project and a link to the affected task. In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

    Best,

    Miša

  • Spyros
    Spyros EN Basic Posts: 3 Beginner
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    Hi Misa, thanks a lot for your prompt answer!

    This issue is occurring in the web app, everything looks great in the mobile up (I don't use the desktop app).

    I have been experiencing this problem the last 4-5 days.

    The operating system is MAC OS Catalina, Version 10.15.7 (19H2026), and the browser is Google Chrome (Version 112.0.5615.137).

    Sp.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,344 Community Admin
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    Thanks for the info!

    I've passed this on to the devs and will update this thread with any information.

    Best,

    Miša

  • Spyros
    Spyros EN Basic Posts: 3 Beginner
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    Hi Miša, I confirm that this issue has been resolved (till now I don't have any problem).

    Thanks a lot for your help!

    Spyros