MindMeister won't load (Google Chrome)
Best Answers
-
Hi, I used Microsoft Edge and import my google settings there, and now it shows. I can work now but still need help as I usually use chrome
0 -
Hi, I use the guest login of chrome and register a new account using my MS mailbox for mindmeister, it now works:
0
Answers
-
Hi @zheng Ji,
Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes.
If this doesn´t help, please provide me with the following details to investigate the issue further:- Is this behavior occurring in the web app, desktop app, or mobile app?
- How long have you been experiencing this behavior? Has anything in particular happened during that time?
- What operating system and browser versions do you use?
In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.
Best,
Miša
0 -
Is your Google Chrome up to date? Please quit Google Chrome and retry opening MindMeister.
Best,
0 -
Please quit Google Chrome as shown in the image and reload MindMeister.
Perhaps you can share a screenrecording?
Best,
0 -
Hi Zheng - I've forwarded your issue to our support team, who will take a closer look at your account and contact you via e-mail.
Best,
Andrew
1