MindMeister won't load (Google Chrome)

zheng Ji
zheng Ji Member Posts: 10 Beginner
edited May 15 in Ask the Community

Hi, I cannot login to my mindmeister map, when I open the web page it shows:

I am using chrome and my browser is updated, if possible, please attend to issue ASAP, since I am in the middle of my project.

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Best Answers

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin
    edited May 15

    Hi @zheng Ji,

    Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes. 
     
    If this doesn´t help, please provide me with the following details to investigate the issue further:

    • Is this behavior occurring in the web app, desktop app, or mobile app?
    • How long have you been experiencing this behavior? Has anything in particular happened during that time?
    • What operating system and browser versions do you use?

    In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin

    Is your Google Chrome up to date? Please quit Google Chrome and retry opening MindMeister.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin

    Please quit Google Chrome as shown in the image and reload MindMeister.

    Perhaps you can share a screenrecording?

    Best,

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 679 Community Admin

    Hi Zheng - I've forwarded your issue to our support team, who will take a closer look at your account and contact you via e-mail.

    Best,

    Andrew