MindMeister won't load (Google Chrome)

zheng Ji

Hi, I cannot login to my mindmeister map, when I open the web page it shows:

I am using chrome and my browser is updated, if possible, please attend to issue ASAP, since I am in the middle of my project.

zheng Ji

Hi, I used Microsoft Edge and import my google settings there, and now it shows. I can work now but still need help as I usually use chrome

https://community.meister.co/discussion/comment/4784#Comment_4784

zheng Ji

Hi, I use the guest login of chrome and register a new account using my MS mailbox for mindmeister, it now works:

https://community.meister.co/discussion/comment/4788#Comment_4788

Miša Hennin

Hi @zheng Ji,

Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes. 
 
If this doesn´t help, please provide me with the following details to investigate the issue further:

• Is this behavior occurring in the web app, desktop app, or mobile app?
• How long have you been experiencing this behavior? Has anything in particular happened during that time?
• What operating system and browser versions do you use?

In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

Best,

Miša

Miša Hennin

Is your Google Chrome up to date? Please quit Google Chrome and retry opening MindMeister.

Best,

Miša Hennin

Please quit Google Chrome as shown in the image and reload MindMeister.

Perhaps you can share a screenrecording?

Best,

Andrew Lapidus

https://community.meister.co/discussion/comment/4793#Comment_4793

Hi Zheng - I've forwarded your issue to our support team, who will take a closer look at your account and contact you via e-mail.

Best,

Andrew