What happened to my account?

jessisunkel
jessisunkel EN Basic Posts: 1 New Here
edited May 2023 in Ask the Community

Hi there - I have been using a free version of MindMeister for probably just under a year now. I created a mindmap let's say a month ago, was editing it actively. Went to log into now and everything is gone - it turned my account into something new. Help?

I even have picture of the map that shows my account existed (I logged in using google).

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,007 Community Admin
    Answer ✓

    Hi @jessisunkel - I'm sure our support team can solve this issue for you. I can see that you still have an account under your e-mail address with 3 maps, so no worries — your data is safe!

    I've forwarded your request to our support team, you should hear back via e-mail ASAP 👍

    Best,

    Andrew