[RESOLVED] Unresponsive MM Android app

Ayade
Ayade EN Basic Posts: 2 Beginner
edited June 2023 in Ask the Community

Hi!

I'm Trying to use MindMeister Android Application at Galaxy Tab A (2016), Android Version 8.1.0, but I am facing problems to "Open" or "Close" any floating topic or Subtopic on My Maps at this App, because the button "Open/Close" just doesn't works.

Any Idea about how can I solve that?

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin
    Answer ✓

    Hi @Ayade,

    @Joerg Koper reports that this issue has been resolved with the latest update. Please could you update the app and let me know if you're still facing issues.

    Best,

    Miša

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,371 Community Leader

    Hi @Ayade and welcome to the community 👋🙂

    I'll inform the Team about the issue and think, they'll care as soon as possible.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hi @Ayade and @Joerg Koper,

    Thanks for the info here. I've passed the information on to our dev team. I'll share any updates I find here but it looks like it could be a bug.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hi @Ayade,

    I have some follow-up questions:

    • are all your maps affected? if only one/few, please share the map IDs for the affected map.
    • does the affected map(s) work OK on the PC?

    Thanks!

    Best,

  • Ayade
    Ayade EN Basic Posts: 2 Beginner
    edited June 2023

    Hi @Miša Hennin.

    Yes, all my maps are affected by this issue

    Yes, they work perfectly at PC