Why do I get the 'incorrect format' error when opening maps on iPhone 14?

Jason Pugliese

Please help!

None of my maps are working on my mobile app. Whenever I try to open a map, I get the error "The data couldn't be read because it isn't in the correct format".

I have tried uninstalling the app, rebooting the phone then re-installing, but that didn't work.

And yes, my iphone is totally up to date.

Hope this can be resolved, thanks.

Miša Hennin

Hi @DharmaPug ,

I've just forwarded your request to support. Somebody will be in touch with you via email shortly.

Best,

Miša

Jason Pugliese

Thank you @Misa Hennin
PS. the site isn't allowing me to tag you - am I missing something?

Miša Hennin

@DharmaPug - The accent in my name 😄, but don't worry!

Japhy Vansan 2025

same issue here

Gaby Nemer

Same problem, Whenever I try to open a map on my iphone, I get the error "The data couldn't be read because it isn't in the correct format".