Why do I get the 'incorrect format' error when opening maps on iPhone 14?

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Jason Pugliese
Jason Pugliese EN Basic Posts: 4 New Here
edited June 2023 in Ask the Community

Please help!

None of my maps are working on my mobile app. Whenever I try to open a map, I get the error "The data couldn't be read because it isn't in the correct format".

I have tried uninstalling the app, rebooting the phone then re-installing, but that didn't work.

And yes, my iphone is totally up to date.

Hope this can be resolved, thanks.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,490 Community Admin
    Answer ✓
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    Hi @DharmaPug ,

    I've just forwarded your request to support. Somebody will be in touch with you via email shortly.

    Best,

    Miša

Answers

  • Jason Pugliese
    Jason Pugliese EN Basic Posts: 4 New Here
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    Thank you @Misa Hennin
    PS. the site isn't allowing me to tag you - am I missing something?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,490 Community Admin
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    @DharmaPug - The accent in my name 😄, but don't worry!