I upgraded and lost old data. How do I recover it?

LEOSILVERIO
LEOSILVERIO EN Basic Posts: 1 New Here
edited July 2023 in Ask the Community

I was not using my old account, so I was not paying for it since last year but, still, I was able to read the old data in MindMeister. I've just decided to come back so I upgraded for a personal account and made the payment. I've lost many of my old mindmaps in the process. That was a lot of work. What can I do to recover them?

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin
    Answer ✓

    Hi @LEOSILVERIO,

    I'm sorry to hear about this! I've just referred your request to support. Somebody will be in touch with you shortly via email.

    Best,

    Miša