Mindmap refresh error when editing. Help!

rehnzo

Hi guys, how are you?

I'm having a problem with MindMeister editing text, format, layout of my mind map and whenever I try to make any changes, this message appears:

"We are very sorry. Our team is aware of the issue and working to resolve it. Please refresh the page."

Is this happening to you too? I am not able to contact support, even if you have their support email, could you send it to me?

Thank you very much in advance! <3

Andrew Lapidus

Hi all - we've just deployed a related fix. Can anyone confirm if this has solved the issue?

Best,

Andrew

Miša Hennin

Hi @rehnzo,

Sorry about this! Let's try some general troubleshooting first:

1. Please clear cookies + cache.
2. Please log out of MindMeister.
3. Please quit your browser (and make sure it's up to date).
4. Open the browser, log back in and try again.

You can also try:

1. In Incognito mode.
2. In a different browser.

Please let me know if it's still happening and we can try something else.

Best,

gabrielff

I'm experiencing the same issue. It has been a few hours since I'm not able to access the 4 dot menu.

@Miša Hennin , I've tried all of your suggestions, but nothing changed. Can you help us?

valmiki

I have an error in all my maps, see attached image

browser:
Chrome is up to date
Version 114.0.5735.199 (Official version) 64 bits

Captura de tela 2023-07-06 165142.png

Andrew Lapidus

Hi all — sorry to hear about this issue, I'll investigate it a bit further. Could you enable support access to your account? Then I will do some investigations. Also - is this occuring on all maps? Or only a select few? If only a select few, please DM me the name of the map(s) in question.

Thanks,

Andrew

gabrielff

@Andrew Lapidus , I've just enabled the suport access. Thanks in advance.

One more information: I only have a shared map and the problem doesn't occur to all the people editing it, only for me. But it has been happening to me since 2 days ago and every time.

Jim Vasquez

i'm having same issue, cannot open any maps in any folders. keep getting refresh error. I've enabled support access. please advise.

Miša Hennin

Hi @Jim Vasquez ,

I would recommend to reach out to Meister's Support Team and send them the details that you wrote above. You can contact them here. Please make sure to send them more details and information:

• include which account (your email address) and mind map (the name of the mind map) are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,