Bug reporting

Colin Malsingh
Colin Malsingh EN Basic Posts: 3 New Here
edited July 17 in Ask the Community

I haven't found how to report bugs yet.
There are some basic bugs in the free version

1) If you assign a border colour to a level 2 item which matches the colour of the connecting line, then move it to a different position
1a) The colour of the connecting line stays the same, but
1b) The border colour changes - why?????

2) You can format text inside boxes - e.g. bold
but if you hit enter to spread you text over two lines, this formatting is lost and it just leaves asterizes around your words. For example
my words
changes to
** my
words**

Why?????

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin
    Answer ✓

    Hi @Colin Malsingh,

    You can always report bugs with us here in the Community! We will either refer you to support or investigate the issue directly. I referred you today because you reported several different issues :).

    Please feel free to ask any questions here too. The community is full of experts that'll be happy to help you figure things out!

    Best,

    Miša

Answers

  • Colin Malsingh
    Colin Malsingh EN Basic Posts: 3 New Here

    I kind of assumed Mind Maps were saved as we went along.
    My first map has been saved
    I just spent 20 minutes on a second one, started exploring options, then the tab in my browser closed.
    When I went back to my collection, it was no longer showing?????

    Is there an action required to save our work?
    Is there a retrieve from trash option, in case I accidently deleted it somehow.

    Am I going to pay to become a subscriber, knowing the app lets users hit issues like this?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin

    Hi @Colin Malsingh,

    I'm sorry to hear about this. I've passed this info on to support. Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • Colin Malsingh
    Colin Malsingh EN Basic Posts: 3 New Here

    Thanks Miša

    I probably missed it when I looked, but can you point me to the place where we report bugs?
    I'm still using the free version, so my screens may look different to yours.

    Also the day I wrote these posts, was the first day of using the app. I'm sure some things become clearer with more experience