Realizei o pagamento mas ainda não consigo acessar meusmapas (Paid but can't access maps)

Genyffer

Fiz o pagamento do plano mas ainda não libereu meu acesso no plano pessoal. como proceder?

Miša Hennin

Hi @Genyffer,

I'm sorry to hear this!

Sometimes, users have multiple accounts and upgrade one but check the other. In this case, please double check you are accessing the exact same account as the one you upgraded.

Other times, the issue is with iOS or Android. Occasionally, we see delays in the activation of subscriptions when users pay via iOS or Android. Please get in touch with iOS or Android support teams to resolve this issue.

Best,

Miša

Welis Carvalho

Estou tendo a mesma dificuldade. Paguei o valor da mensalidade mas ainda não liberaram o uso dos mapas

Miša Hennin

Hi Welis,

I see you paid for a one-month subscription on the 23rd Sep. That means it will have run out by now.

Best,