Realizei o pagamento mas ainda não consigo acessar meusmapas (Paid but can't access maps)

Genyffer EN Basic Posts: 1 New Here
edited July 2023 in Ask the Community

Fiz o pagamento do plano mas ainda não libereu meu acesso no plano pessoal. como proceder?

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,343 Community Admin
    Answer ✓

    Hi @Genyffer,

    I'm sorry to hear this!

    Sometimes, users have multiple accounts and upgrade one but check the other. In this case, please double check you are accessing the exact same account as the one you upgraded.

    Other times, the issue is with iOS or Android. Occasionally, we see delays in the activation of subscriptions when users pay via iOS or Android. Please get in touch with iOS or Android support teams to resolve this issue.