[RESOLVED] Received Error: Sorry, we couldn’t find what you were looking for.

人見 俊輔
人見 俊輔 EN Basic Posts: 7 Beginner
edited July 2023 in Ask the Community

どうしたらファイルが開けますか?10時間以上かかったデータを開けない。

"Sorry, we couldn’t find what you were looking for. It may have been moved or removed."

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    Answer ✓

    Thanks @elviojr,

    I've spoken with our devs and found out that this is a current bug.

    They've made a few changes in the backend.

    Please could you both (@elviojr and @hitomi) refresh and see if the issue persists? It should work fine now.

    Best,

    Miša

Answers

  • elviojr
    elviojr EN Basic Posts: 4 Beginner

    I´m trying to open a document and i can´t.

    Sorry, we couldn’t find what you were looking for. It may have been moved or removed.

    But the document is there.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,336 Community Leader
    edited July 2023

    Hi @elviojr and welcome to the community 👋🙂

    I'd like to try to help you and will start with some standard questions:

    • Are you the only user, or do others have access (via sharing) to your mind map too?
    • Are you working via mobile app or a browser?
    • Have you tried to log out of your browser, delete the cache and cookies and re-log-in?
    • Or to try it with another browser?

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • elviojr
    elviojr EN Basic Posts: 4 Beginner
    edited July 2023

    I removed de sharing and works again.

    I don´t know why.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,336 Community Leader
    edited July 2023

    Hi @elviojr,

    that's indeed a bit weird. I'll inform the team about it.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin
    edited July 2023

    Hi @elviojr and @hitomi,

    Sorry to hear this!

    Please provide the following information:

    • Device model
    • OS version
    • A screen recording of what is going on
    • Were the network conditions normal?
    • Is the issue reproduced on all maps? If not, please share the name of the affected map.

    Please grant us support access to your account. To do this: head over to your policies section in your accounts area (follow this link ) to access this section directly and grant our team Support Access.

    Best,

  • elviojr
    elviojr EN Basic Posts: 4 Beginner

    Hi,

    • Device model
    • OS version - windows 11 22h2 - brave browser
    • A screen recording of what is going on
    • Were the network conditions normal? Is normal.
    • Is the issue reproduced on all maps? If not, please share the name of the affected map. Only on this map.

  • elviojr
    elviojr EN Basic Posts: 4 Beginner

    Works now!

    Thank you.

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    まだ解決していません。

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    • デバイスモデル
    • OS バージョン ウィンドウズ 
    • 何が起こっているかの画面記録
    • ネットワークの状態は正常でしたか? 正常です
    • この問題はすべてのマップで再現されていますか?そうでない場合は、影響を受けるマップの名前を共有してください。このマップのみ

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    @hitomi,

    Please refresh, clear cookies + cache, log out + back in again. Then try again. The issue should be resolved.

    If not, please share the map name with me and enable support access to your account.

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    試みましたが改善されません。

    「各食事場所の詳細」という名前のマップです。サポートアクセスも有効化しました。

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi,

    Thanks,

    I'll investigate + add any updates here.

    Best,

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    よろしくお願い致します

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi @人見 俊輔,

    This issue is occurring because your map has more than 10k topics. I have referred your request to our support team. They will be able to split your map for you so you can view the topics again.

    Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    理由が分かって嬉しく思います。

    連絡をお待ちしております。

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi,

    My colleague Ana reached out to you on Friday already.

    Best,

    Miša

  • 人見 俊輔
    人見 俊輔 EN Basic Posts: 7 Beginner

    私が気付いていませんでした。

    ただいまアナさんに返信を送りました。

    よろしくお伝えください。