[RESOLVED] Received Error: Sorry, we couldn’t find what you were looking for.

人見 俊輔

どうしたらファイルが開けますか？１０時間以上かかったデータを開けない。

"Sorry, we couldn’t find what you were looking for. It may have been moved or removed."

Miša Hennin

Thanks @elviojr,

I've spoken with our devs and found out that this is a current bug.

They've made a few changes in the backend.

Please could you both (@elviojr and @hitomi) refresh and see if the issue persists? It should work fine now.

Best,

Miša

elviojr

I´m trying to open a document and i can´t.

Sorry, we couldn’t find what you were looking for. It may have been moved or removed.

But the document is there.

Joerg Koper

Hi @elviojr and welcome to the community 👋🙂

I'd like to try to help you and will start with some standard questions:

• Are you the only user, or do others have access (via sharing) to your mind map too?
• Are you working via mobile app or a browser?
• Have you tried to log out of your browser, delete the cache and cookies and re-log-in?
• Or to try it with another browser?

Best, Jörg

elviojr

I removed de sharing and works again.

I don´t know why.

Joerg Koper

Hi @elviojr,

that's indeed a bit weird. I'll inform the team about it.

Best, Jörg

Miša Hennin

Hi @elviojr and @hitomi,

Sorry to hear this!

Please provide the following information:

• Device model
• OS version
• A screen recording of what is going on
• Were the network conditions normal?
• Is the issue reproduced on all maps? If not, please share the name of the affected map.

Please grant us support access to your account. To do this: head over to your policies section in your accounts area (follow this link ) to access this section directly and grant our team Support Access.

Best,

elviojr

Hi,

• Device model
• OS version - windows 11 22h2 - brave browser
• A screen recording of what is going on
• Were the network conditions normal? Is normal.
• Is the issue reproduced on all maps? If not, please share the name of the affected map. Only on this map.
  Recording 2023-07-24 110547.zip

elviojr

Works now!

Thank you.

人見 俊輔

まだ解決していません。

人見 俊輔

• デバイスモデル
• OS バージョン　ウィンドウズ　
• 何が起こっているかの画面記録
• ネットワークの状態は正常でしたか?　正常です
• この問題はすべてのマップで再現されていますか?そうでない場合は、影響を受けるマップの名前を共有してください。このマップのみ

Miša Hennin

@hitomi,

Please refresh, clear cookies + cache, log out + back in again. Then try again. The issue should be resolved.

If not, please share the map name with me and enable support access to your account.

人見 俊輔

試みましたが改善されません。

「各食事場所の詳細」という名前のマップです。サポートアクセスも有効化しました。

Miša Hennin

Hi,

Thanks,

I'll investigate + add any updates here.

Best,

人見 俊輔

よろしくお願い致します

Miša Hennin

Hi @人見 俊輔,

This issue is occurring because your map has more than 10k topics. I have referred your request to our support team. They will be able to split your map for you so you can view the topics again.

Somebody will be in touch with you shortly via email.

Best,

Miša

人見 俊輔

理由が分かって嬉しく思います。

連絡をお待ちしております。

Miša Hennin

Hi,

My colleague Ana reached out to you on Friday already.

Best,

Miša

人見 俊輔

私が気付いていませんでした。

ただいまアナさんに返信を送りました。

よろしくお伝えください。