Logged back into Basic Plan - Not able to see any maps at all - Please help

Manisha Shahane · July 2023

With this particular account, I used to be on a Personal Plan (paid) and downgraded to basic in 2021. I was busy with the care of a family member and now logged back in and it just keeps giving me the option to renew. I am sure that there were more than 3 maps and I don't need to see all of them because there were a lot of maps shared with me that were started by other users. But it should show me at least 3 maps? There's one in particular that I was looking for. Please help me. Thank you!

Manisha Shahane · July 2023

Hello Miša, Here is what I discovered to be the problem. It seems that since I had not logged in after a long time, the system was prompting me to renew at any of the paid levels or to formally downgrade to Basic in order to view available maps. I thought that the system will automatically downgrade to Basic if you don't renew at a higher level, but evidently that's not the case. So once I downgraded, I was able to see the maps. However the one that I am looking for is greyed out for access. I'm not really needing access right now to all my maps. So my next question is: If the Basic account allows only 3 maps, can we choose which 3 out of our previous maps to include? I look forward to hearing from you soon. Thank you.