I can't create a team on the Pro plan

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Galina Sedyaeva
Galina Sedyaeva EN Basic Posts: 2 New Here
edited July 2023 in Ask the Community

I bought Pro plan about July 6th. But two days ago, the function to add a person to the team disappeared.

help me please how do i add people to the team?

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,344 Community Admin
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    Hi @Galina Sedyaeva,

    I'm sorry to hear you're struggling to add people to your team! Please can you confirm whether this issue also occurs when working on your laptop?

    Best,

    Miša

  • Galina Sedyaeva
    Galina Sedyaeva EN Basic Posts: 2 New Here
    edited July 2023
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    Yes, I can't... I can't add the command to the PC

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,344 Community Admin
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    Hi @Galina Sedyaeva,

    I just checked in the backend and see that, unfortunately, your payment hasn't gone through.

    If you paid via the web, please contact your credit card provider, bank, or PayPal to find out what the problem is. You can also try to use a different credit card or pay via PayPal. If this is not possible, you can buy a subscription via the Google Play Store or iOS App Store as well.

    If you paid via Google or App store, please contact their support teams.

    I'm sorry I can't help you more!

    Best,