Payment issue

Shaun Gaston

Hi

I selected the Meister Bundle Pro for payment. However, on completion of payment only half the amount was deducted and I recieved no email confirmation or change in Plan status. (Logged in on one email address.)

Support requested through email, however, no response.

Payment confirmed through bank.

Can someone please advise how to resolve this?

Thank you

Shaun

Joerg Koper

Hi @Shaun Gaston and welcome to the community 👋🙂

I'll inform the Meister-Team. I'm sure, you'll get help as soon as possible 😉

Best, Jörg

Shaun Gaston

Thank you for the very fast reply Jörg.

Regards

Shaun

Miša Hennin

Hi @Shaun Gaston,

I just checked in the backend and see that, unfortunately, your payment hasn't gone through.

If you paid via the web, please contact your credit card provider, bank, or PayPal to find out what the problem is. You can also try to use a different credit card or pay via PayPal. If this is not possible, you can buy a subscription via the Google Play Store or iOS App Store as well.

If you paid via Google or App store, please contact their support teams.

I'm sorry I can't help you!

Best,

Miša

Shaun Gaston

Hi Miša

Thank you for checking, I will try again with a different card.

Regards

Shaun