Payment issue
Hi
I selected the Meister Bundle Pro for payment. However, on completion of payment only half the amount was deducted and I recieved no email confirmation or change in Plan status. (Logged in on one email address.)
Support requested through email, however, no response.
Payment confirmed through bank.
Can someone please advise how to resolve this?
Thank you
Shaun
Answers
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Hi @Shaun Gaston and welcome to the community 👋🙂
I'll inform the Meister-Team. I'm sure, you'll get help as soon as possible 😉
Best, Jörg
Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.
Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.0 -
Thank you for the very fast reply Jörg.
Regards
Shaun
1 -
Hi @Shaun Gaston,
I just checked in the backend and see that, unfortunately, your payment hasn't gone through.
If you paid via the web, please contact your credit card provider, bank, or PayPal to find out what the problem is. You can also try to use a different credit card or pay via PayPal. If this is not possible, you can buy a subscription via the Google Play Store or iOS App Store as well.
If you paid via Google or App store, please contact their support teams.
I'm sorry I can't help you!
Best,
Miša
0 -
Hi Miša
Thank you for checking, I will try again with a different card.
Regards
Shaun
1
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