[RESOLVED] Checklist items changed at random (iOS app)

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Robert Thielens
Robert Thielens EN Pro Posts: 11 Beginner
edited September 2023 in Ask the Community

Hi All,

Meistertask 5.15.0 on iphone IOS 16.6

Checklist items mysteriously disappear and get replaced with a random other checklist item when I'm in a checklist and press "enter" on an active task…

I've attached a screen capture…

Any toughts?

Greetings, Robert

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
    Answer ✓
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    Hi @Robert Thielens,

    I received news that the fix has been released.

    Please let me know if you continue to have issues but hopefully they've been resolved!

    Best,

    Miša

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    Hi @Robert Thielens and welcome to the community 👋🙂

    Really strange behaviour. To me, it looks like your mobile phone automatically inserts it from the cache. Can you please tell us the following?

    • Type of Device and version of Operating System
    • Version of MeisterTask, running on your device

    I'll inform the Meister-Team about your report 👍️

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    Hi Jörg,

    Thanks for the quick response 👍️

    Type is an Iphone 11 pro max, versions are in my original post…

    Greetings, Robert

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    Sorry, overlooked the information 😆

    I'm sure, the team will get back to you as soon as possible, Robert.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    This may be related to some issues with checklists after the latest update. I've just reached out to our devs and will be in touch here shortly.

    Best,

    Miša

  • Channing Kelly
    Channing Kelly EN Business Posts: 59 Star Contributor
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    Hi @Robert Thielens I was experiencing something similar a while back where changes I made to checklists were sometimes reverting back to prior versions. Is it possible any of the tasks that are showing up were previously in this checklist, or are they completely separate and new?

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    I've seen it for a while now, but just figured out what was going on…

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    The "new" items are from the same checklist

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    Could you please trigger a forced/ manual sync?

    Then please make a checklist again and see if the issue persists.

    If it persists, please send error logs.

    Best,

    Miša

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    after sync the problem persists in old checklists.

    It looks like in a newly created checklist the problem doesn't occur anymore.

    Logfiles send

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    spoken to soon…

    The problem persists even in new checklists

    What I'm seeing is that it only hapens when the checklist numerous items 15+ or so before it happens

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    @Robert Thielens Thanks for the info! I've passed it on to our devs and will be in touch with any updates.

    Best,

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    hi all,

    out off curiosity; any updates?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    Unfortunately no update yet!

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    There's a new version of the app available. Please could you update the app and then let me know if the problem persists?

    Best,

    Miša

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    the problem persists… it doesn't hapen all the time but it is still there…

    See the screen recording attached

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    Any news on this?

    We're coming at the point that we are loosing faith in the product because we can't have losing items in the checklist without any chance of recovery….


    greetings, Robert

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    I understand + am sorry for the delay here. I spoke with the devs - They've found a fix, and it is currently in testing. It should be deployed by the end of the week.

    If there's a delay, I'll be sure to let you know. Fingers crossed it's released in the next few days!

    Thank you for your patience.

    Best,

    Miša

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    ios 17.0

    Version MT 6.0.2 (5321)

    Problem still remains

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hi @Robert Thielens,

    Please update the app to 6.0.3

  • Robert Thielens
    Robert Thielens EN Pro Posts: 11 Beginner
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    Hi Miša,

    IOS 17.0

    MT 6.0.3

    The problem seems to be resolved!🎉

    I will test more and if I find anything lett you know…

    a BIG thank you to you and everyone who participated in the troubleshooting and solution!


    greetings, Robert

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,418 Community Admin
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    Hey,

    Oh, that's brilliant news! Hopefully, the issue doesn't recur.

    Best,

    Miša

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
    edited September 2023
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    Identical feedback from some of my clients 😍

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.