Why can't I access my annual plan?

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Vanessa
Vanessa EN Basic Posts: 1 New Here
edited August 2023 in Ask the Community

I upgraded to annual plan 1 month ago now I can't access my maps because it says it's free basic plan

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  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,416 Community Admin
    Answer ✓
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    Hi @Vanessa,

    Sorry about this! I'm not totally sure what's going on, but support will expedite your ticket and be in touch via email tomorrow.

    (Today there's a holiday in Austria!)

    Thanks for your patience and looking forward to having this resolved tomorrow.

    Best,

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