/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 124px; height: 27px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */ #cb-collapsed { overflow: auto; display: flex; align-items: center; } #cb-collapsed-text { margin-left: 24px; margin-right: 30px; } #cb-collapsed-cookie { height: 36px; width: 36px; display: flex; flex-shrink: 0; } #cb-collapsed-actions { margin: 20px 0; display: flex; align-items: center; flex-shrink: 0; } #cb-btn-customize { white-space: nowrap; font-weight: 300; text-decoration: underline; margin-right: 20px; } @media only screen and (max-width: 800px) { #cb-collapsed { flex-direction: column; } #cb-collapsed img { display: none; } } #cb-wrapper { font-family: "Avenir", "Avenir Next", "Segoe UI", Helvetica, Arial, sans-serif; font-size: 15px; color: #3D474D; align-items: center; justify-content: center; animation: presentCard 0.5s cubic-bezier(0.77, 0, 0.175, 1) forwards; animation-delay: 1s; opacity: 0; display: flex; position: fixed; left: 50%; transform: translateX(-50%); bottom: 10px; z-index: 9999; background-color: white; border-radius: 10px; padding: 20px 25px; box-shadow: 0 0 0 1px rgba(0,0,0,0.07), 0 5px 10px -5px rgba(0,0,0,0.15); max-width: 70vw; width: 100%; } #cb-wrapper fieldset { border: 0; margin: 0; padding: 0; } #cb-wrapper a { color: #00AAFF; font-size: inherit; } .cb-button { -webkit-appearance: none; font-family: 'Avenir', 'Avenir Next', 'Segoe UI', Helvetica, Arial, sans-serif; font-weight: 500; color: white !important; background-color: #00AAFF; border: 1px solid #00AAFF; border-radius: 60px; font-size: 15px; line-height: 36px; height: 36px; padding: 0 20px; resize: none; cursor: pointer; display: inline-block; white-space: nowrap; overflow: visible; text-align: center; text-decoration: none; flex-shrink: 0; transition: background 0.2s ease-in-out, box-shadow 0.2s ease-in-out; } .cb-button:hover { box-shadow: 0 5px 10px -5px rgba(0, 170, 255, 0.8); } .cb-button:active { border-color: #0090F7; background-color: #0090F7; box-shadow: none !important; } .cb-label { display: flex; align-items: center; font-weight: 400; } .cb-checkbox, input[type="checkbox"].cb-checkbox, input[type="checkbox"].cb-checkbox:focus { appearance: none; width: 16px !important; height: 16px !important; padding: 0 !important; display: inline-block; background-color: #fff; border: 1px solid #DCE2E6; vertical-align: baseline; cursor: pointer; border-radius: 5px !important; margin-right: 8px; transition: all 0.4s ease-in-out; background-size: 70%; background-position: center center; background-repeat: no-repeat; visibility: visible; outline: none; } .cb-checkbox:checked, input[type="checkbox"].cb-checkbox:checked { background-image: url("../assets/checkmark-white.svg"); background-color: #00AAFF; border-color: #00AAFF; } .cb-checkbox.disabled, input[type="checkbox"].cb-checkbox.disabled { pointer-events: none; background-color: #B2BBC0; border-color: #B2BBC0; } @keyframes presentCard { 0% { opacity: 0; } 100% { opacity: 1; } } #cb-expanded { max-height: 85vh; width: 100%; display: flex; flex-direction: column; /* this shrinks somehow the two elements when height is not enough for their visibility */ /* IE magic */ overflow-y: auto; } #cb-expanded-header-row { display: flex; align-items: center; } #cb-expanded-header-text { margin-left: 10px; font-weight: 700; } #cb-expanded-cookie { height: 24px; width: 24px; } #cb-expanded-desc-wrapper { flex-grow: 1; overflow: auto; margin: 20px 0; } .cb-expanded-desc:last-child { margin-top: 20px; } #cb-expanded-form-wrapper { flex-grow: 1; overflow: auto; } #cb-expanded-form-header { font-weight: 700; } #cb-expanded-actions { margin: 20px 0; display: flex; align-items: center; justify-content: flex-end; } #cb-expanded-section { margin: 10px 0; display: flex; align-items: center; } #cb-btn-accept-selected { font-weight: 300; text-decoration: underline; margin-right: 20px; } .cb-details { color: #8A9499; font-size: 13px; margin-left: 28px; margin-bottom: 10px; } .cb-disclosure { width: 12px; height: 12px; margin-left: 12px; } .flipped { transform: rotate(180deg); }<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5CD76WD" height="0" width="0" style="display:none;visibility:hidden" ></iframe>

Why can't I access my annual plan?

Vanessa

Vanessa EN Basic Posts: 1 New Here

August 14 edited August 15 in Ask the Community

I upgraded to annual plan 1 month ago now I can't access my maps because it says it's free basic plan

0

Best Answer

Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin

August 15 Answer ✓

Hi @Vanessa,
Sorry about this! I'm not totally sure what's going on, but support will expedite your ticket and be in touch via email tomorrow.
(Today there's a holiday in Austria!)
Thanks for your patience and looking forward to having this resolved tomorrow.
Best,

0

Categories

/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #0291db; } .footer a:hover { color: #0276b3; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 124px; height: 27px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */ #cb-collapsed { overflow: auto; display: flex; align-items: center; } #cb-collapsed-text { margin-left: 24px; margin-right: 30px; } #cb-collapsed-cookie { height: 36px; width: 36px; display: flex; flex-shrink: 0; } #cb-collapsed-actions { margin: 20px 0; display: flex; align-items: center; flex-shrink: 0; } #cb-btn-customize { white-space: nowrap; font-weight: 300; text-decoration: underline; margin-right: 20px; } @media only screen and (max-width: 800px) { #cb-collapsed { flex-direction: column; } #cb-collapsed img { display: none; } } #cb-wrapper { font-family: "Avenir", "Avenir Next", "Segoe UI", Helvetica, Arial, sans-serif; font-size: 15px; color: #3D474D; align-items: center; justify-content: center; animation: presentCard 0.5s cubic-bezier(0.77, 0, 0.175, 1) forwards; animation-delay: 1s; opacity: 0; display: flex; position: fixed; left: 50%; transform: translateX(-50%); bottom: 10px; z-index: 9999; background-color: white; border-radius: 10px; padding: 20px 25px; box-shadow: 0 0 0 1px rgba(0,0,0,0.07), 0 5px 10px -5px rgba(0,0,0,0.15); max-width: 70vw; width: 100%; } #cb-wrapper fieldset { border: 0; margin: 0; padding: 0; } #cb-wrapper a { color: #00AAFF; font-size: inherit; } .cb-button { -webkit-appearance: none; font-family: 'Avenir', 'Avenir Next', 'Segoe UI', Helvetica, Arial, sans-serif; font-weight: 500; color: white !important; background-color: #00AAFF; border: 1px solid #00AAFF; border-radius: 60px; font-size: 15px; line-height: 36px; height: 36px; padding: 0 20px; resize: none; cursor: pointer; display: inline-block; white-space: nowrap; overflow: visible; text-align: center; text-decoration: none; flex-shrink: 0; transition: background 0.2s ease-in-out, box-shadow 0.2s ease-in-out; } .cb-button:hover { box-shadow: 0 5px 10px -5px rgba(0, 170, 255, 0.8); } .cb-button:active { border-color: #0090F7; background-color: #0090F7; box-shadow: none !important; } .cb-label { display: flex; align-items: center; font-weight: 400; } .cb-checkbox, input[type="checkbox"].cb-checkbox, input[type="checkbox"].cb-checkbox:focus { appearance: none; width: 16px !important; height: 16px !important; padding: 0 !important; display: inline-block; background-color: #fff; border: 1px solid #DCE2E6; vertical-align: baseline; cursor: pointer; border-radius: 5px !important; margin-right: 8px; transition: all 0.4s ease-in-out; background-size: 70%; background-position: center center; background-repeat: no-repeat; visibility: visible; outline: none; } .cb-checkbox:checked, input[type="checkbox"].cb-checkbox:checked { background-image: url("../assets/checkmark-white.svg"); background-color: #00AAFF; border-color: #00AAFF; } .cb-checkbox.disabled, input[type="checkbox"].cb-checkbox.disabled { pointer-events: none; background-color: #B2BBC0; border-color: #B2BBC0; } @keyframes presentCard { 0% { opacity: 0; } 100% { opacity: 1; } } #cb-expanded { max-height: 85vh; width: 100%; display: flex; flex-direction: column; /* this shrinks somehow the two elements when height is not enough for their visibility */ /* IE magic */ overflow-y: auto; } #cb-expanded-header-row { display: flex; align-items: center; } #cb-expanded-header-text { margin-left: 10px; font-weight: 700; } #cb-expanded-cookie { height: 24px; width: 24px; } #cb-expanded-desc-wrapper { flex-grow: 1; overflow: auto; margin: 20px 0; } .cb-expanded-desc:last-child { margin-top: 20px; } #cb-expanded-form-wrapper { flex-grow: 1; overflow: auto; } #cb-expanded-form-header { font-weight: 700; } #cb-expanded-actions { margin: 20px 0; display: flex; align-items: center; justify-content: flex-end; } #cb-expanded-section { margin: 10px 0; display: flex; align-items: center; } #cb-btn-accept-selected { font-weight: 300; text-decoration: underline; margin-right: 20px; } .cb-details { color: #8A9499; font-size: 13px; margin-left: 28px; margin-bottom: 10px; } .cb-disclosure { width: 12px; height: 12px; margin-left: 12px; } .flipped { transform: rotate(180deg); }