3D secure Error when changing credit card details

Gabriel Monteiro

It's giving this error every time I try to change my card details here on the platform

Andrew Lapidus

Hi @Gabriel Monteiro — according to my info, the 3D secure message occurs when there's an error with a card/bank account. You may want to check with your bank why this payment has failed — in the meantime, I've forwarded your request to our support team, and you should hear from them soon!

Best,

Andrew

Gabriel Monteiro

The support is taking too long for me to reply, I already sent this question to them and they don't answer me

Gabriel Monteiro

I've been trying to talk to the support here at Meister for days and they don't answer me

Andrew Lapidus

Hi @Gabriel Monteiro — I see now that support responded just a bit after you commented here. Sorry for the delay — I reached out to a colleague and learned that they experiencing an increased number of requests at the moment.

Best,

Andrew