3D secure Error when changing credit card details

Gabriel Monteiro
Gabriel Monteiro EN Basic Posts: 12 Beginner
edited August 17 in Ask the Community

It's giving this error every time I try to change my card details here on the platform

Screenshot from 2023-08-15 20-36-03.png

Answers

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 861 Community Admin

    Hi @Gabriel Monteiro — according to my info, the 3D secure message occurs when there's an error with a card/bank account. You may want to check with your bank why this payment has failed — in the meantime, I've forwarded your request to our support team, and you should hear from them soon!

    Best,

    Andrew

  • Gabriel Monteiro
    Gabriel Monteiro EN Basic Posts: 12 Beginner

    The support is taking too long for me to reply, I already sent this question to them and they don't answer me

  • Gabriel Monteiro
    Gabriel Monteiro EN Basic Posts: 12 Beginner

    I've been trying to talk to the support here at Meister for days and they don't answer me

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 861 Community Admin
    edited August 16

    Hi @Gabriel Monteiro — I see now that support responded just a bit after you commented here. Sorry for the delay — I reached out to a colleague and learned that they experiencing an increased number of requests at the moment.

    Best,

    Andrew

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