[CURRENT BUG]: "Sorry, we couldn’t find what you were looking for."

fellipeferini
fellipeferini EN Basic Posts: 1 New Here
edited August 16 in Ask the Community

I'm trying to click on the map I created, but I can't access it... I get this message all the time:

Sorry, we couldn’t find what you were looking for. It may have been moved or removed.

I had shared the map with a friend, and soon after, I couldn't access it anymore. The map is super important; I really need it for our company project.

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Answers

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 876 Community Admin

    Hi @fellipeferini — I'm investigating this bug with our team. Could you let me know the Browser and Operating system you are using?

    Best,

    Andrew

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 876 Community Admin

    Hi @fellipeferini — Just made some changes in the backend — did this fix things on your side?

  • Reburgerin
    Reburgerin DE Basic Posts: 3 Beginner

    Hi, same problem in my account.

    Shared maps cannot be accessed on click. Message "Sorry, we couldn’t find what you were looking for. It may have been moved or removed." shows up.

    I can only open the map by clicking on the three dots and say "open".

    The opened map is not editable for me, although I am the admin.

    Browser: Firefox and Chrome

    Operating System: Windows 10

    Thanks in advance

    Best

    Heike

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 876 Community Admin

    @Reburgerin Hi Heidi!

    Just made a change to your account — you should be able to access these maps. Let me know if this has worked on your end!

    -Andrew

  • Reburgerin
    Reburgerin DE Basic Posts: 3 Beginner

    Seems to me as there is a problem with the map-urls: The generated link starts with https://mm.tt/…

    This link does not work.

    In my case it works, when mm.tt is replaced with www.mindmeister.com

    Best
    Heike

  • Reburgerin
    Reburgerin DE Basic Posts: 3 Beginner

    @Andrew Lapidus Hi Andrew, thanks a lot, now it works! Best, Heike