3D secure authentication payment error

Gabriel Monteiro
Gabriel Monteiro EN Basic Posts: 12 Beginner
edited August 2023 in Ask the Community

I'm having this problem for days when trying to renew my subscription, this error is appearing. I already contacted support and they didn't help me, I did everything possible, I changed my card, I tried PayPal, I changed my browser and nothing, the same error always appears. I would like to know what is going on and if someone from the team could help me! I use the platform for study and I have several mind maps that I cannot lose on this account, I never had this problem on other platforms

Screenshot from 2023-08-21 14-24-04.png

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  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,486 Community Leader

    Hi @Gabriel Monteiro 👋🙂

    I'll try to get the team aboard, and I am sure, they'll try to help you as soon as possible.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

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