Cannot log onto MindMeister web

System -.'_
System -.'_ Admin, DE Basic Posts: 7 Community Admin
This discussion was created from comments split from: [CURRENT ISSUE] Connection error when logging in via the app (Macbook + Windows).

Comments

  • 高森 秀真
    高森 秀真 EN Basic Posts: 3 New Here

    Hello.

    When We try to log in to Mindmeister on the web, We keep getting this screen and cannot log in.

    Could you please fix it?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin

    Hi,

    Please provide the following information:

    • Device model
    • OS version
    • A screen recording of what is going on
    • Were the network conditions normal?
    • Can you log on via other browsers?
    • Can you log on via other devices?

    Please grant us support access to your account. To do this: head over to your policies section in your accounts area (follow this link ) to access this section directly and grant our team Support Access.

    Thanks!

    Best,

    Miša

  • 高森 秀真
    高森 秀真 EN Basic Posts: 3 New Here

    • Device model - HP ZBOOK Fury 15.6 inch G8 Mobile Workstation PC
    • OS version - Windows 10 Pro
    • A screen recording of what is going on - ?
    • Were the network conditions normal? - Yes
    • Can you log on via other browsers? - Can be logged in via Firefox
    • Can you log on via other devices? - Can be logged in via iPad

      I would like to be able to log in via Microsoft Explorer.
      It seems that these problems are occurring elsewhere, but if you know the cause, let me know.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin

    Thanks for the info - I will pass this onto our devs. Please continue working via Firefox and iPad in the meantime.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin

    Hi,

    Could you please provide us with the Ray_ID? It can be found on the screen that you've shared here, but you need to scroll down a little bit.

    Best,

  • 高森 秀真
    高森 秀真 EN Basic Posts: 3 New Here

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