Cannot log onto MindMeister web

System -.'_

This discussion was created from comments split from: [CURRENT ISSUE] Connection error when logging in via the app (Macbook + Windows).

高森 秀真

Hello.

When We try to log in to Mindmeister on the web, We keep getting this screen and cannot log in.

Could you please fix it?

Miša Hennin

Hi,

Please provide the following information:

• Device model
• OS version
• A screen recording of what is going on
• Were the network conditions normal?
• Can you log on via other browsers?
• Can you log on via other devices?

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Thanks!

Best,

Miša

高森 秀真

• Device model - HP ZBOOK Fury 15.6 inch G8 Mobile Workstation PC
• OS version - Windows 10 Pro
• A screen recording of what is going on - ？
• Were the network conditions normal? - Yes
• Can you log on via other browsers? - Can be logged in via Firefox
• Can you log on via other devices? - Can be logged in via iPad
  
  I would like to be able to log in via Microsoft Explorer.
  It seems that these problems are occurring elsewhere, but if you know the cause, let me know.

Miša Hennin

Thanks for the info - I will pass this onto our devs. Please continue working via Firefox and iPad in the meantime.

Best,

Miša Hennin

Hi,

Could you please provide us with the Ray_ID? It can be found on the screen that you've shared here, but you need to scroll down a little bit.

Best,

高森 秀真

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