Sync issue with Ipad

Arnaud Schwartz
Arnaud Schwartz EN Basic Posts: 2 Beginner

Hi all,

I am having trouble with one of my project. I had to work offline on my Ipad on it yesterday. Since, it is not syncing this project with teh wbe version of the app. On my laptop, teh project is as it was before I did the work on the Ipad. I tried to force sync the app on the Ipad a few times but it has not worked yet.

Would anyone be able to help me out with this problem?

Thanks

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin
    Answer ✓

    Hi @Arnaud @ ARC,

    Unfortunately, work done on MeisterTask without wifi will not sync with our servers. Therefore, work done without wifi is lost.

    I hope this answers your question.

    Best,

    Miša

Answers

  • András
    András EN Pro Posts: 1 New Here

    Dear Support,
    I have similar problem. I use MeisterTask app on iOS 15. Once I had internet issues with internet access. After then I couldn't access my tasks and projects. I logged out and in. Didn't help. I uninstalled MeisterTask, and installed it again. Logged in after install. I saw my projects but after a few minutes I wass offline again. Logged out and in didn't help. I get notifications but can not open them. How could I fix this issue, please.

    It writes:
    You're offline. This Project has not been updated recently.

    Best regards, Andrew

  • Arnaud Schwartz
    Arnaud Schwartz EN Basic Posts: 2 Beginner

    Dear Misa,

    Thank you for your feedback.

    It is disappointing though as a loss of connection could happen at any time for any sorts of reasons on a mobile device. Furthermore, I have read somewhere on the Meister website that supposedly you were able to work offline as you wished and reconnect with the server afterwards.

    In any case, can you feed this back to the development team so they can address the matter?

    Thanks.

    Regards,

    Arnaud

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin

    @András, I've passed your request to support. Somebody will be in touch with you shortly via email.

    @Arnaud @ ARC, I understand that it is disappointing, and I'm sorry. Maybe you will find this post relevant. I can absolutely pass this feedback on. Thank you for your understanding!