How to access Mindmeinster on Windows if I bought it through iphone/apple?

J Renato S Morais
J Renato S Morais EN Basic Posts: 5 Beginner
edited August 2023 in Ask the Community

Assinei plano via App no Iphone (apple) e não consigo acessar pelo computador Windons, sabem me dizer como proceder neste caso?

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi @José Renato Salim Morais,

    Can you access the paid plan on you iphone?

    If so, you should be able to access it via your log in on any browser and device.

    Please double check you are logging in with the same account!

    Best,

    Miša

  • J Renato S Morais
    J Renato S Morais EN Basic Posts: 5 Beginner

    Misa,

    Obrigado pelo retorno.

    le Eu continuo não conseguindo. Já abri e coloquei senha nova, mas ele não leva para os meus mapas quando estou no computador windows. No app pelo iphone, eu já saí da conta, e entrei novamente com email e senha novos. E entra normamente.

    Como saber se estou na conta certa no comp?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi @J Renato S Morais,

    I just spoke with support and apparently this issue can be resolved by clearing cookies + cache on your web browser.

    Please clear cookies + cache and then check that you are logging into the web MindMeister with the same email as you have in this Community (this email has your paid account attached).

    If this doesn't work, please let me know.

    Best,

  • J Renato S Morais
    J Renato S Morais EN Basic Posts: 5 Beginner

    certo. Vou fazer e te dou um retorno.
    obrigado.