Error 404 - Page Not Found

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Petrus Castro
Petrus Castro EN Basic Posts: 1 New Here

Hi everyone, everything fine?

I'm having an issue as soon as I log into my main account (where I have Pro subscribed). Instead of opening my maps, I'm taken to a page with a 404 error - Page not found.

I've tried clearing the cache, entering another profile, changing the password, and everything is still giving the same error...

I need to find a way to solve this, because I have no access to the maps.

Has anyone had a similar error? Do you know how to resolve?

Thanks in advance!

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Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,379 Community Leader
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    Hi @Petrus Castro and welcome to the community 👋🙂

    I think, you normally log into your account via browser, let's say Chrome, under https://www.mindmeister.com/ and then use the credentials, you created for the paid account.

    Your first steps to avoid known sources of error have been absolutely correct 👍️

    Some further questions from my side:

    • Have you installed any script or add blockers?
    • Is a VPN running?
    • Is it possible, to record a video from the described behaviour?

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.