Error 404 - Page Not Found

Petrus Castro

Hi everyone, everything fine?

I'm having an issue as soon as I log into my main account (where I have Pro subscribed). Instead of opening my maps, I'm taken to a page with a 404 error - Page not found.

I've tried clearing the cache, entering another profile, changing the password, and everything is still giving the same error...

I need to find a way to solve this, because I have no access to the maps.

Has anyone had a similar error? Do you know how to resolve?

Thanks in advance!

Joerg Koper

Hi @Petrus Castro and welcome to the community 👋🙂

I think, you normally log into your account via browser, let's say Chrome, under https://www.mindmeister.com/ and then use the credentials, you created for the paid account.

Your first steps to avoid known sources of error have been absolutely correct 👍️

Some further questions from my side:

• Have you installed any script or add blockers?
• Is a VPN running?
• Is it possible, to record a video from the described behaviour?

Best, Jörg