Errors and bugs when renewing the subscription!

MindSet Alquimista
MindSet Alquimista EN Basic Posts: 10 Beginner
in Ask the Community 
Hi everyone, I'm having trouble renewing my subscription...

"Attempts to come back later"

"Error or Fraud"

I tried several cards and it still isn't working.

I need to organize several things, I need this like yesterday, can anyone help?

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 965 Community Admin
    Answer ✓

    Hi @MindSet Aquimista,

    I'm sorry about this! I've just forwarded your request to support. Somebody will be in touch with you via email shortly.

    Best,

    Miša

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, International Partner, DACH Partner, MeisterLobster, EN Business Posts: 80 Community Admin
    edited September 13

    Hi @MindSet Alquimista , I apologize for the inconvenience you're facing while trying to renew your subscription. I understand how frustrating this must be! I've already reached out to our support team, and they will be contacting you shortly to assist you with your subscription renewal.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, International Partner, DACH Partner, MeisterLobster, EN Business Posts: 80 Community Admin
    edited September 13

    I can assure you, I double checked with our support team just a minute ago :) I know the colleague personally who is looking into this issue, and she is an absolutely dedicated customer support specialist! She is currently assessing the situation and will get in touch with any information on the next steps.

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