Can I recover a map from other account?

Valdo Biernaski

Hi community,

I had other account and I don't have a back not exported one wonderfull map I created about agile.

I wanted to know whether the support team can get recover that map for me. If possible, what is the process?

Regards,

Valdo

Joerg Koper

Hi @Valdo Biernaski and welcome to the community 👋🙂

I'll try to get the Meister-Team aboard.

Best, Jörg

Andrew Lapidus

Hi @Valdo Biernaski - Welcome to the community :D

If you have access to the e-mail address associated with that account, our support team can certainly help you access the map! To confirm this, please reach out to support@mindmeister.com using the e-mail address associated with the other account :D

Best,

Andrew

Joerg Koper

Hi @Valdo Biernaski,

I'll ask the team for a short feedback, and I'm sure there will be an answer very soon.

Best, Jörg

Andrew Lapidus

Just escalated on our end @Valdo Biernaski 👍 You should hear from them soon. Have a great Thursday!

Andrew

Valdo Biernaski

Thanks gentlemen!

Valdo Biernaski

Hi,

I sent a mail to support and didn't get a reply (probably due the queue), is there any way to scalate this process?

Regards,

Valdo