Error when upgrading to Edu personal

Rolph Mars
Rolph Mars EN Basic Posts: 4 New Here
edited September 28 in Ask the Community

Hello, community,

I'm an educator at a university in the Netherlands. I'm trying to upgrade to unlimited mindmaps. So, I'm interested in the EDU personal plan. I've made an account using my university email address to upgrade to it, but I received an error message (see screenshot). My email address is academic so I'm confused.

Furthermore, I clicked the link to provide proof of my educational status but I didn't get a hold of an email address to send it to.

Could you please help me as soon as possible?

I'm running Chrome 117.0.5938.92 on MAC OS Catalina 10.15.7.

Kind regards,


Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,094 Community Admin
    Answer ✓

    Hi @RolphMars,

    I just forwarded this to our support team. Somebody will be in touch with you shortly via email!