Assistance Required: Resolving 'Cannot read properties of undefined' Error on MindMeister

Jared Sewell

I am encountering an unexpected error while attempting to paste text into a new level on a MindMeister topic, a process that has been error-free in my several years of using the platform. The error manifests as follows: Upon opening a new level and pasting the desired text, I proceed to resize the level by scrolling down. However, the content vanishes, and an error message stating "Cannot read properties of undefined (reading 'message')" appears at the bottom of my screen, as depicted in the attached image.

While I am inclined to think this might be a transient issue, I am seeking guidance to better understand the nature of this error and to explore any potential workarounds or resolutions that might be available.

I appreciate all attention to this matter and look forward to insightful responses.

Warmest regards,

Jared Sewell

Joerg Koper

Hi @Jared Sewell and welcome to the community 👋🙂

I'd love to help you, but I'm afraid I don't understand the question 😅
Can you please show some screenshots or a screen record of the described behaviour?

Best, Jörg

Jucimar Sousa

I'm having the same problem as Joerg Koper, who described the error very well. To this day, no one has posted a solution for it. The platform leaves a lot to be desired in several formatting aspects, but these errors make it unusable.

Here is the screenshot as requested.

Gravação de Tela 2025-04-22 às 17.01.04.mov