Can't cancel or downgrade account - just get "Forbidden" page. No response from support.

Rick Boyer
Rick Boyer EN Pro Posts: 3 Beginner
in Ask the Community

It's a very strange problem. I can access my account subscription page, but as soon as I do anything to downgrade my account, I'm thrown to a "Forbidden" page.

Of course, I have no problem "upgrading" my account if I want, but I can't stop or cancel my subscription.

Anyone else having this problem? I reached out to Meistertask back on Sept 28, but yet no response. Now they've charged my credit card against my will and still no response.

Anyone else experiencing this?

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Answers

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 979 Community Admin

    Hi @Rick - thanks for reaching out. Not sure what would be causing this issue, but I've flagged your ticket for our support team to prioritize — we'll reach out ASAP.

    Sorry for the confusion regarding contacting support — it appears we did not receive your message on September 28th, but I do see your e-mail this morning. We'll take care of this asap.

    Best,

    Andrew

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