Can't cancel or downgrade account - just get "Forbidden" page. No response from support.

Rick Boyer

It's a very strange problem. I can access my account subscription page, but as soon as I do anything to downgrade my account, I'm thrown to a "Forbidden" page.

Of course, I have no problem "upgrading" my account if I want, but I can't stop or cancel my subscription.

Anyone else having this problem? I reached out to Meistertask back on Sept 28, but yet no response. Now they've charged my credit card against my will and still no response.

Anyone else experiencing this?

Andrew Lapidus

Hi @Rick - thanks for reaching out. Not sure what would be causing this issue, but I've flagged your ticket for our support team to prioritize — we'll reach out ASAP.

Sorry for the confusion regarding contacting support — it appears we did not receive your message on September 28th, but I do see your e-mail this morning. We'll take care of this asap.

Best,

Andrew

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