Bug when duplicating a mindmap

Nicolas KF

Hey!

Each time I duplicate a mindmap, the order of the branch messed up. It's really PAINFUL.

Moreover, for the price we paid, it's EVEN MORE PAINFUL to ask a community (love you guys but you get my point) than a real support :/.

Thanks for your help.

Best!

Andrew Lapidus

Hi @nicolaskern and @Joerg Koper — thanks for providing the information!

Our team isn't aware of this particular bug, so we'll investigate this further — our team will reach out to you via e-mail ASAP, @nicolaskern.

Also — sorry for the frustration no finding our support team — for the future, you can always send support tickets directly to our team at support@mindmeister.com

Best,

Andrew

Joerg Koper

Hi @nicolaskern and welcome to the community 👋🙂

You can normally find the contact information for support within your account settings (last point on the right-hand side) as a paid user.

But nevertheless, is the community a good place to get help too 😉

Can you please tell us, what kind of device you are using? Do you have the problems on a machine or mobile device? Have you tried to re-install the App on a mobile device or to delete the cache of used browser and to re-log-in?

I hope this helps. If you need further support, feel free to get back here. We'll try to help you as fast as possible, and I can, of course, try to get the team aboard for you.

Best, Jörg

Nicolas KF

Thanks for your answer!

The bug is appearing on desktop navigator.

Joerg Koper

I could not reproduce your described problem on my machine so far.

• What system are you using?
• Have you tried deleting the browser cache?
• Have you tried to use a different browser?

Nicolas KF

Google Chrome on Macbook, it happens each time I duplicate a mindmap.

It also happens on private navigation.