Image Quality Worse on Mobile?

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Aaron Neuhaus
Aaron Neuhaus EN Basic Posts: 10 Beginner

Hello! I hope everyone is well.

I've noticed that on my desktop application, images appear crisp and high quality when I zoom in.

However, when I zoom in in the mobile app (Iphone), the same image is blurry so that I cannot read words in the image.

Does anyone know of a solution?

Thanks!

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,421 Community Admin
    Answer ✓
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    Hi Aaron!

    I just spoke with the devs. The image preview might have worse quality (est. 30% worse) but once you download the image, it should have good quality again.

    Can you confirm whether the quality is still worse when you've downloaded the image?

    Best,

    Miša

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
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    Hi @Aaron Neuhaus 👋🙂

    Can you please try to delete the cache of your browser, log-out, restart the browser and re-log-in? If this "first aid" doesn't work, I'll inform the team for further assistance.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Aaron Neuhaus
    Aaron Neuhaus EN Basic Posts: 10 Beginner
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    Thanks Jörg, I’ll try that.

  • Aaron Neuhaus
    Aaron Neuhaus EN Basic Posts: 10 Beginner
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    Hey Jörg, I tried clearing my browser cache and then opening it again on my mobile device but the pictures are still grainy.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,402 Community Leader
    edited December 2023
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    Hi @Aaron Neuhaus,

    I've seen your new post today, and I apologize for not getting back here. I have simply overlooked your last answer 😅

    Let me try to get some information from the Meister-Team for you.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,421 Community Admin
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    Hi! Sorry for the delay here.

    I've asked our devs.

    I'll share an update here when I have one :)

    Best,

  • Aaron Neuhaus
    Aaron Neuhaus EN Basic Posts: 10 Beginner
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    Ok, thank you guys! I appreciate that!

    Aaron

  • Aaron Neuhaus
    Aaron Neuhaus EN Basic Posts: 10 Beginner
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    Thank you for contacting them Misa,

    I am not sure what you mean by "downloading" the images. I'm simply viewing the images I had already uploaded to various nodes in my mind map from my desktop. Later, I then view them on the Iphone 12 app and they appear to have a lower resolution.

    Can you give me the steps?

    Thanks!

    Aaron

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,421 Community Admin
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    Hi Aaron!

    Could you please share:

    • The image you're testing this with (so we can do tests too)
    • A screenshot of the low-resolution image in the mind map

    Best,