Is registration necessary to view a map via share link?

Gilles
Gilles DE Basic Posts: 5 New Here
edited November 2023 in Ask the Community

Today, users with whom I wanted to share a mindmap via link where asked to register and couldn't access the mindmap without doing so. Is this normal?

Best Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 625 Community Admin
    Answer ✓

    Hi @Gilles ,

    I just tried sharing a mind map via the share-link and it worked well. Registration was encouraged through a small pop-up window, but I wasn't necessary.

    Did you use the share-link or did use the URL to share the map?

    (Feel free to switch to German if you prefer it ;)

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 625 Community Admin
    Answer ✓

    Hi @LMPC,

    I heard from the Meister Team that a similar issue did occur at the beginning of November. This was fixed at the end of last week. So, I would recommend trying to share your map again to see if it works for you now :)

Answers

  • LMPC
    LMPC EN Basic Posts: 3 Beginner

    Hi, I'm havign the exact same problem, can no longer share a link without getting the prompt to sign in - has this changed?

  • LMPC
    LMPC EN Basic Posts: 3 Beginner
  • Gilles
    Gilles DE Basic Posts: 5 New Here

    Thanks for your reply. I used the share-link.

    The people I want to share my mindmaps with are led to the page uploaded by LMPC.

    Same question: Has something changed?

  • LMPC
    LMPC EN Basic Posts: 3 Beginner

    Hi @Cornelia Patscheider , could you give us an update on this? I have now made my mind map 'Public' and still having the same issue.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 625 Community Admin

    Hi @LMPC , I have tried sharing my maps again, and unfortunately I cannot replicate this. At the moment, I am not aware of any changes.

    Have you tried the following steps below to see if the behaviour changes?

    - Clear the cache and cookies in your browser.
    - Try another browser
    - Open your account in incognito/private mode.

  • Gilles
    Gilles DE Basic Posts: 5 New Here
    edited November 2023

    Thanks for your help, but I don't think the issue is due to anything related to our browsers, since it is occurring not on our devices, but on those of the users with whom we are sharing our links. I have asked users to try out different browsers, but this doesn't solve the issue. For me, as a teacher, this is a huge problem, since it forces me to ask my students to register. If, for any reason whatsoever, they are reluctant to do so, I can no longer use MindMeister in my classes.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 625 Community Admin

    I totally understand the difficulties @Gilles. I sent your issue to our specialists in the support team who will take a look at this and contact you via email in the next days.