Can I migrate my maps from my old account to the new one?

Smarterix Mapas
Smarterix Mapas EN Basic Posts: 2 New Here
in Ask the Community

Some time ago I was using an account, but then I created a new one and upgrade its plan, but I can't access my old maps in the previous account. I already pay for the new one and I would like to move the content from the old account to the new one. Is there any chance or method to migrate the maps?

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,492 Community Leader

    Hi @Smarterix Mapas and welcome to the community 👋🙂

    I'll try to get the Meister-Team aboard for some further support. I'm sure, they will reach out to you as soon as possible.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Adrian Boerstra
    Adrian Boerstra EN Basic Posts: 1 New Here

    I have a similar issue. I have a personal paid account. I have now created a new account under my company with the Pro plan. I would like to migrate a folder full of maps from my personal account to the Pro account.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi @Adrian Boerstra and @Smarterix Mapas,

    Our support team can migrate maps from one account to another. I've just referred both of your requests to the team. Someone will message you shortly via email.

    Best,

    Miša

  • Smarterix Mapas
    Smarterix Mapas EN Basic Posts: 2 New Here

    Thanks!!! 👏

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