Should notes be saved when written via the app?

Oscar García
Oscar García EN Basic Posts: 2 Beginner
edited December 2023 in Ask the Community

In my pc i can write in a note, close the note and if i open the note it is saved. But if i do exactly the same on my phone it doesn't save. Why this happend, i literally lost hours of writtinf just because doesn't save my work. My smartphone is a google pixel 6.

Best Answer

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 476 Community Admin
    Answer ✓

    Ah thanks for the clarification. I will forward your issue to our specialists in support who will take a deeper look into this! They will get in touch via email in the upcoming days.

Answers

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 476 Community Admin

    Hi @Oscar García , I am very sorry to hear that this happened to you! That sounds very painful!

    Just to clarify, where did you write down your notes? Did I understand correctly, that you made a mind map? Did you mean that the mind map was not saved, or the text in a note in a certain branch of the mind map?

  • Oscar García
    Oscar García EN Basic Posts: 2 Beginner

    Thanks for the answer, i appreciate that.

    I made a mindmap like 2 years ago, and always worked good. But last week i opened the mindmap with my pc to work there and later the map on my phone changed theme for some reason and now when i edit a branch it is save but if edit a note of a branch it doesn't save never on my phone. If i edit any old or new notes and write something it nothing save.