How to change my email address?

Koo H
Koo H EN Basic Posts: 4 New Here
edited December 2023 in Ask the Community

I would be happy if someone could please tell me.

When I click on the link in the change confirmation email, it becomes an attached error message, and the email address cannot be changed. How can this issue be resolved?

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Best Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin
    Answer ✓

    Hi @Koo H,

    I've just referred your request to support. Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • Koo H
    Koo H EN Basic Posts: 4 New Here
    Answer ✓

    Misa

    It seems like you can resolve it on the following page. I apologize for the inconvenience.

    https://support.mindmeister.com/hc/en-us/articles/11297603157650-What-Is-Error-500-?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo1MTQ2LCJ1c2VyX2lkIjpudWxsLCJ0aWNrZXRfaWQiOjM1ODIxNCwiZGVmbGVjdGlvbl9pZCI6MTU1MjgwMTQyNzYyNDIsImFydGljbGVzIjpbODAzMjA4NjczMjMwNiw4MDMyMjUyMjc0NDUwLDExMjk3NjAzMTU3NjUwXSwidG9rZW4iOm51bGwsImV4cCI6MTcwNDM0Mzc4NX0.YDaFddKL5MSd4RCqgZsoC8I0hLoCYJe68zlWVkU9krA&solved=0

Answers

  • Koo H
    Koo H EN Basic Posts: 4 New Here

    Thank you very much for referring my request to support. I appreciate your prompt assistance. I apologize for any inconvenience, and I appreciate your help.

  • Koo H
    Koo H EN Basic Posts: 4 New Here

    Misa

    I was able to make the change.

    Thank you very much!!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,253 Community Admin

    Hi @Koo H,

    I'm so pleased the Help Center article helped you 😁.

    Best,

    Miša

  • MAILLOT Jean-Philippe
    MAILLOT Jean-Philippe EN Pro Posts: 2 Beginner

    Hello,

    I have the same problem. I want to change my email adress but i had this error message when i click on the link. See below. How I can fix it? Thanks in advance.

    Jean-Philippe

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 526 Community Admin

    Hi @MAILLOT Jean-Philippe ,

    you can find more information how to change the email address in the Help Center in this guide. I hope this helps.

  • MAILLOT Jean-Philippe
    MAILLOT Jean-Philippe EN Pro Posts: 2 Beginner

    Hi @Cornelia Patscheider ,

    Thanks for your message, but like a said i know the process for changing the email adress unfortunately when a "click" on the message i receive on my new adress I had un error message from mindmeister. You can see this message in my first message.

    Maybe the link is dead.

    Please, is there another way to change my email adress?

    Thanks,

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 526 Community Admin
    edited February 27

    Hi @MAILLOT Jean-Philippe ,

    if you get a Error 500 message, then you can address this by doing the following steps that are described in this Help Center article. I hope this helps.