Why aren't changes saved in a restored version?

Elise PIN
Elise PIN EN Basic Posts: 1 New Here
edited December 2023 in Ask the Community

Hello,

A problem which seems to be easy…
I try to restore an older version of my mindmap, i success to do that but the changes are'nt not saved… What can i do ?
Even if I do other changes, no possibility to save them…

Thank you very much for your help et sorry for my bad english !

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,664 Community Admin
    Answer ✓

    Hi @Elise PIN,

    I'm sorry about that!

    I've just referred your request to support. Somebody will be in touch with you shortly via email.

    Best,

    Miša

Answers

  • Keith Fiveson
    Keith Fiveson EN Basic Posts: 1 Beginner

    I've run into the same problem. I've spent hours on a mindmap and accidentally erased it. Trying to restore a prior version now and can't - is this a bug, or am I not doing something I need to?

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,664 Community Admin

    Hi Keith,

    Sorry you're having issues with restore! I've just passed your request to support. Someone will be in touch via email shortly.

    Best,

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,128 Community Admin

    Hi all,

    I just wanted to mention, that if you happen to be a user with a Basic plan, then you can view prior version, but you are not able to restore those. Only users with a Personal, Pro or Business plan can revert or duplicate previous versions. More details are available here.

    So depending on your plan, this might be bug - but if you are on a basic plan, then this is expected behavior.

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