Network Error

Emmanuel van der Meulen
Emmanuel van der Meulen EN Basic Posts: 3 New Here
edited December 2023 in Ask the Community

Any help would be appreciated.

I just signed up after using it for free for a while.

After signup, when creating the first mindmap after the initial 3 that were free, I got a Network Error (screenshots below.)

Any idea what this might be?

I already rebooted, and I have a healthy internet connection.

Everything else works on my Mac.

I'm also able to edit existing mind maps.

Weird!

I'm guessing it's on MindMeister's side.

Emmanuel

Best Answer

Answers

  • Kris Yee
    Kris Yee EN Basic Posts: 3 Beginner

    I have this same issue now. Did you ever find out what it was that caused it? Do you think it was just taking a bit to propagate to a paid account?

  • Jens Brinch Moeller
    Jens Brinch Moeller International Partner, MT Tester, EN Business Posts: 30 Star Contributor

    Service information:

    Things Take Time - and the key word is: "Patience"

    Everyone will have to accept a bit of delay nowadays 🤓

    We are all dependent on syncronization between systems.

    The simple non-technical explaination:

    Any information being exchanged is depending on a handshake.

    The handshake initiates a status update of your data, i.e. has it been received by the other party.

    In the event there are latency in the communication between your computer and the server (the handshake is delayed), you can experience a behavior similar to the one you have shared here.

    Both on your computer and at the server side there are many components that can influence a lack of or delay in the exchange of handshakes (but that is a more complex story to tell).

    Best regards,

    Jens Brinch

    ##################

    Follow me on LinkedIn and at Kaje Engineering

  • Emmanuel van der Meulen
    Emmanuel van der Meulen EN Basic Posts: 3 New Here

    https://community.meister.co/profile/Kris%20Yee

    I didn't find out the root cause.

    If latency is an outcome of the design of MindMeister with the upgrade to the paid version, I propose they place a message to this effect. I wasted time following their suggestions.

    I predict the latency would be addressed if it is part of their design of the changeover to the paid version.

    Emmanuel

  • Eduardo Mattez
    Eduardo Mattez EN Basic Posts: 1 New Here

    I'm having the same problem here. I'll have to use another mind map program

  • Mitsuhiro Nishi
    Mitsuhiro Nishi EN Basic Posts: 1 New Here

    After upgrading to the paid version, I can't use it due to a "network error".

  • Kris Yee
    Kris Yee EN Basic Posts: 3 Beginner

    Same going on a month and still have this issue.

  • Kris Yee
    Kris Yee EN Basic Posts: 3 Beginner

    @Emmanuel van der Meulen , @Mitsuhiro Nishi … I think I finally figured out the issue here, at least in my case. It showed that the number of users didn't match the number of licenses I had purchased. I removed a user that was no longer using MindMeister. Once I did that, it fixed the issue. Essentially, the number of users didn't match the plan.