Is there a way to add incremeting ticket numbers?

Bernhard Hoermann
Bernhard Hoermann DE Pro Posts: 4 Beginner

To be honest, I have never seen a ticket/task system without ticket numbers. How to reference to a ticket in a discussions, mails, etc? Thats really anoying. Is there a way to add automatically generated/incrementing ticket numbers to a tasks?

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,336 Community Leader

    Hi @Bernhard Hoermann and welcome to the community 👋🙂

    As MeisterTask is normally a tool for Project- and task management, it has no ticket numbers implemented like in a ticket-system. Do you want to build a support-system?

    I find your question very interesting and highly recommend writing a feature request for such an implementation. I'd definitely support you with my vote 👍️

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Bernhard Hoermann
    Bernhard Hoermann DE Pro Posts: 4 Beginner

    Thanks for feedback.

    I am a developer working for different projects (and using other tools like jira, youtrack, etc.). One of my customer is using MeisterTask for all purposes. As a developer, I want to reference tickets/tasks in git commits, in code documentation, etc. But there are a lot of other use cases for this. For example in timesheets or invoices (for exmple "took me 5 hours = X€ for task 4711) or even just in meetings ("as mentioned in ticket 4711, there is a problem…").

    For example, we had a Teams Meeting this week discussing the tasks for this week. Someone was starting to talk about a Tasks and I asked him which one he means (we have a lot of tasks). He said in Column XY the 10th from above… Seriously?