I upgraded, the card was charged and my account remains on the basic plan

Micah Gomes
Micah Gomes EN Basic Posts: 3 New Here

I recently upgraded my account, the charge was made, but my account is still on the basic plan, can you help me?

I've already tried logging out and logging in again, I've tried in another browser, clearing the cache. And it doesn't work, it remains on the Basic Plan.


  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,012 Community Admin

    Hi Micah — I've forwarded your request to our support team, who'll take a closer look at your account.