[RESOLVED] Unable to export to PDF

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Michelle Baird
Michelle Baird EN Basic Posts: 1 New Here
edited February 6 in Ask the Community

Hi, trying to export one of my mind maps to PDF and get an error message - oh no, something went wrong - but no indication as to why it will not work after following the steps shown correctly, any ideas?

Screenshot 2024-02-05 144011.png

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
    Answer ✓
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    Hi,

    I can confirm that the fix for this has now been released!

    Best,

    Miša

Answers

  • Marcela Mello
    Marcela Mello EN Basic Posts: 11 Beginner
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    Também estou com o mesmo problema. Não consigo exportar em PDF.

  • Diego Sócrates
    Diego Sócrates EN Basic Posts: 8 Beginner
    edited February 6
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    A tool is not saving in any format when "My Computer" is selected

    image.png
    image.png

  • Francinaldo Nascimento Lopes
    Francinaldo Nascimento Lopes EN Pro Posts: 1 New Here
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    Hello.

    I am a Personal subscriber.

    I spent all day trying to export my map, but I couldn't.

    The following, and extremely vague, message always appears:

    "Oops - something wrong happened"

    Can anyone help?

    Grateful,

    Lopes, Francinaldo

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Hi all,

    I'm sorry to hear this. I'll create a bug report. Could you please tell me:

    • Your MM version/ device version/ browser version
    • Are you using the app or the web?
    • Does it happen with all maps or just a specific map?
    • Have you tried clearing cache + cookies?

    Best,

    Miša

  • Daniel Sidler
    Daniel Sidler EN Basic Posts: 1 Beginner
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    Same issue here.

    • Using on the web with MS Edge 121.0.2277.98
    • Happens with new style maps only.
    • Tried in an InPrivate Window, same problem.
    • Did not try resetting browser / clear cookies, as that's highly inconvenient.
    • We are using SSO with M356 logins and business license.

  • Neil H
    Neil H EN Basic Posts: 4 Beginner
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    Same here, also for export PNG/JPEG

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Thank you for the info,

    Could you please share a screen recording with dev console open?

    To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

    Could you also enable support access?

  • Eduardo Nomura
    Eduardo Nomura EN Basic Posts: 1 New Here
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    Também estou com o mesmo problema, pior que paguei por um ano 😂🤣

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,389 Community Leader
    edited February 6
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    Hi @Diego Sócrates,

    this has already been reported. And has been answered by Miša in this post 👋😉

    image.png

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Hi all,

    Our devs can reproduce the issue and are investigating it.

    I will keep this thread updated with news.

    Thank you for your patience.

    Best,

  • Beth Chiletto Coach em Logística Financeira
    Beth Chiletto Coach em Logística Financeira EN Basic Posts: 1 New Here
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    Prezados, o que está acontecendo? Tenho a assinatura pessoal e não estou conseguindo imprimir nem exportar os mapas para pdf.

    Poderiam verificar por gentileza

  • Calleb Vasconcelos
    Calleb Vasconcelos EN Basic Posts: 1 New Here
    edited February 6
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    Exatamente. Também estou com o mesmo problema aqui.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Hi, I've merged your requests here.

    This is a known current bug.

    I'll update this thread with news.

    Best,

  • Fariborz Ghambari
    Fariborz Ghambari EN Basic Posts: 1 New Here
    edited February 6
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    hi
    I don't know why I can't get photo or PDF output, my account is also personal

  • Fran Rouvlan Milhas pelo Mundo
    Fran Rouvlan Milhas pelo Mundo EN Basic Posts: 1 New Here
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    BOM DIA! ALGUÉM VAI RESPODER SOBRE O ERRO QUE ESTÁ OCORRENDO? CADE O SUPORTE DESSA EMPRESA? PAGUEI POR UM ANO E AGORA FICO NA MÃO!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,396 Community Admin
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    Hi all,

    The devs are currently testing a fix :).

    I'll let you know when it has been released.

  • Lilian Tellini
    Lilian Tellini EN Basic Posts: 1 New Here
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    Não estou conseguindo imprimir nem exportar meus mapas. mais alguém com esse problema? Minha Conta é EDU PRO. Obrigada.

    I am unable to print or export my maps. Anyone else having this problem? My Plan is EDU PRO. Thanks.

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,389 Community Leader
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    https://community.meister.co/discussion/comment/9127#Comment_9127

    Hi @Lilian Tellini and welcome to the community 👋🙂

    Solution is in sight 😉

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

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