Failed to export. Cropped PNG image.

Adriel Igarashi · February 7

I have problems exporting via PNG, as the images are cropped!

The image above is the PNG export.

Below is a print screen of what it should look like:

Note that the export is cutting off part of the text.

Miša Hennin · February 7

Hey!

I'm sorry to hear this.

We're struggling to reproduce the behaviour. Please could you enable support access?

Please also tell me whether this happens just on one map or on all. If just on one, what's the map's name?

Thanks!

Miša

Adriel Igarashi · February 7

I just enabled support access.

From my tests, it is happening on all new maps after fixing the recent error that made any export impossible.

Check the folder "Meus mapas > Novo Testamento > 1 Corintios"

Miša Hennin · February 7

Thank you,

I've passed this info onto devs.

I'll let you know what we find!

Best,

Adriel Igarashi · February 9

I'm still having problems

Miša Hennin · February 12

They're investigating. I'll update this thread when I receive news.

Thank you for your understanding!

Miša Hennin · March 27

We recently deployed a range of performance-related improvements. Could you confirm whether you're still facing this issue?

Best,

Answers